Renter Question

PlatePass® Response

1.      What does it cost?

·         Customers will be charged the cash or pay-by-mail toll rate, whichever is higher, as published by the toll authority, plus a service fee per rental day or a maximum per month. If the Hertz rental is for multiple months, the PlatePass fees will only apply for the month when the PlatePass service was actually used. For example, if the car is rented for a two-month period, and PlatePass was only used during the first month, the fees will not apply to the second month. The month starts on the first day of the rental. Customers will be charged approximately 10 days after the rental car is returned. See your rental agreement for more information on daily and monthly fees.

2.      Why should I be interested?

·         Speed and convenience.  With PlatePass, you don’t need to wait in long lines to pay cash so you can get where you are going faster.  There is no risk to use PlatePass as you are only charged if you go through a toll lane and do not pay cash at the time for the toll.

3.      How do I sign up for PlatePass?

·         Every rental car is PlatePass ready. No pre-enrollment or sign-up is required.  No extra paperwork is required and you do not have to stop at the Hertz counter.

4.     How am I being charged for this service?

·         The service fee is applied on a rental day basis. One daily fee for the entire day until midnight, whether 1 or 50 tolls are incurred during that day. The renter will not be charged an administrative fee for more than 5 days during a 30 day period, although tolls will be charged at the posted cash rate.

5.      Why am I being charged a service fee?

·         The fee pays for the convenience of the program.

6.      Where can I use this program?

·         Colorado, Florida , North Carolina, the Greater San Francisco Bay Area, Texas, Washington and Puerto Rico. PlatePass enables rental car customers to avoid waiting in toll lines to pay cash or coins by using EXpressToll lanes in Colorado, the SunPass Only and E-Pass designated lanes in Florida, North Carolina Quick Pass, EZ TAG (non-gated) lanes in Texas, and Good to Go in Washington on State Road 520 Bridge and Tacoma Narrows Bridges only, as well as the AutoExpreso in Puerto Rico. In the Greater San Francisco Bay Area PlatePass is available on the following Bay Area Bridges: Antioch, Benicia-Martines, Carquines, Dumbarton, Golden Gate, Richmond-San Rafael, San Francisco-Oakland Bay, and San Mateo-Hayward. This means that a customer renting in any state throughout the U.S., can use PlatePass while traveling on toll roads in Colorado, Florida, North Carolina, Washington and Texas. PlatePass uses a transponder in the Northeast U.S. The service will be coming soon to other major toll markets.

7.      What Telephone # can I call if I have a question about my rental bill?

·         1-888-777-6095 Hertz Customer Service.

8.      What Telephone # can I call if I have a question about PlatePass?

·        877-411-4300 PlatePass Customer Service.  The renter can also visit the PlatePass website at www.PlatePass.com. For general questions, an email can also be sent to [email protected].

9.      What if I am paying cash and I don’t have a credit card on file?

·         You can still use PlatePass.  A paper invoice will be sent to you approximately 10 days after the completion of your rental.