Texas FAQ's              pp

PlatePass® is an electronic toll payment system that enables renters to use high-speed electronic toll collection lanes and bypass backups at cash lanes. The PlatePass service enables you to avoid costly toll violation fines otherwise incurred if high-speed toll lanes are used without special equipment. PlatePass is offered by participating rental car companies including Hertz, Advantage and Toyota throughout Texas.  If a customer travels on the Texas toll toads when driving participating rental car company vehicle, the renter has the option of using the EZ TAG, TxTag, or TollTag non-gated fast lanes.

 

Renter Question

PlatePass® Response

1.      How does it work?

        Customers automatically opt in to use PlatePass when they use the express lanes statewide in Texas with TxTag, EZ TAG in Houston, and TollTag in Dallas.  When rental cars use these lanes, the toll system identifies the car and charges the posted toll to the Rental Agreement.

2.      What does it cost?

    Customers will be charged the cash or pay-by-mail toll rate, whichever is higher, as published by the toll authority, plus a service fee per rental day with a maximum monthly or weekly cap. If the rental is for multiple months, the PlatePass fees will only apply for the month when the PlatePass service was actually used. For example, if the car is rented for a two-month period, and PlatePass was only used during the first month, the fees will not apply to the second month. The month starts on the first day of the rental. Customers will be charged approximately 10 days after the rental car is returned.  See your rental agreement for more information about service fees.

3.     Why am I being charged a service fee?

·        The fee pays for the convenience of the program.

4.      How am I being charged for this service?

·        The service fee is applied on a rental day basis. One daily fee for the entire day until midnight, whether 1 or 50 tolls are incurred during that day. The renter will not be charged an administrative fee for more than 5 days during a 30 day period, although tolls will be charged at the posted cash rate.

5.      How do I get a receipt or view my charges?

·        You can access a receipt online and view your toll activity at www.PlatePass.com. You will need your rental agreement number along with your rental return date.

6.     Where can I use PlatePass in Texas?

·        Anywhere you see a signed EZ TAG, TxTag, or TollTag lane which is non-gated.  If the renter enters a cash-only or coin lane, then the renter will have to pay cash. Toll roads in Texas are located in Fort Worth, Dallas, Tyler, Austin, and Houston. The Harris County Toll Road system (EZ TAG) covers approximately 103 miles of roadway in the Houston / Harris County area. The Dallas North Tollway (TollTag) is a 32-mile connection between downtown Dallas and cities in northern Dallas, Collin and Denton Counties. The Central Texas Turnpike System (TxTag) in Austin includes the SH 130 (49 miles), SH 45N (approximately 13 miles), and the Loop 1 Extension (approximately three miles).

7. Where are the unmanned cashless toll roads in Texas?

        The George Bush toll Road, Sam Rayburn Tollway (121) and Lewisville Lake Toll Bridge are unmanned cashless toll roads.

8. Why should I use PlatePass

        PlatePass can be used anywhere you see a signed EZ TAG, TxTag, or TollTag lane which is non-gated. If the renter enters a cash only or coin lane, then the renter will have to pay cash.

9. Where can I use PlatePass?

·        PlatePass an be used anywhere you see a signed EZ TAG, TxTag, or TollTag lane which is non-gated.  If the renter enters a cash only or coin lane, then the renter will have to pay cash. 

10.  How do I sign up for PlatePass?

·        Every rental car is PlatePass ready.  No pre-enrollment or sign up is needed.  No extra paperwork is required and you do not have to stop at the Hertz counter.

11.   Do EZ TAG, T Tag and/or TxTag holders get a discount on the toll amount?

·        You are charged the posted cash toll rate.

12.   Where else can I use this program?

·        Colorado, Florida, North Carolina, the Greater San Francisco Bay Area, Texas, Washington and Puerto Rico. PlatePass enables rental car customers to avoid waiting in toll lines to pay cash or coins by using EXpressToll lanes in Colorado, the SunPass Only and E-Pass designated lanes in Florida, North Carolina Quick Pass, EZ TAG (non-gated) lanes in Texas, and Good to Go in Washington on State Road 520 Bridge and Tacoma Narrows Bridges only, as well as the AutoExpreso in Puerto Rico. In the Greater San Francisco Bay Area PlatePass is available on the following Bay Area Bridges: Antioch, Benicia-Martines, Carquines, Dumbarton, Golden Gate, Richmond-San Rafael, San Francisco-Oakland Bay, and San Mateo-Hayward. This means that a customer renting in any state throughout the U.S., can use PlatePass while traveling on toll roads in Colorado, Florida, North Carolina, Washington and Texas. PlatePass uses a transponder in the Northeast U.S. The service will be coming soon to other major toll markets.

13.   What Telephone # can I call if I have a question about my rental car bill?

·        Hertz Customer Service: 1-888-777-6095
Advantage Customer Service: 1-888-333-0754
Toyota Customer Service:
     Houston: 713-580-7312
     San Antonio: 210-655-5080
     Dallas: 210-464-6644

14. What telephone number can I call if I have a question about PlatePass?

·        PlatePass Customer Service: 1-877-411-4300. The renter can also visit the PlatePass website at www.PlatePass.com. For general questions, you may also email information@PlatePass.com.  

15.   What happens if I rent the car for a long period of time?

·        You may end up having your charges broken up into more than one invoice.

16. What if I have my own tag and/or transponder?

·        If you bring your own tag with you in the rental car during the trip, PlatePass will not be used or activated.  It is in your best interest to call and notify your toll company if you will be using their tag in their rental car (EZ TAG: 281-875-EASY; TxTag: 1-888-GoTxTag; or TollTag: 1-877-991-0033).  If the tag is not mounted properly on the windshield, it will not be activated or read by the toll system you drive through the toll lane.  In this case, you will be charged for the toll through the PlatePass service.  Although not possible, if you feel that you have been double billed by the toll authority and PlatePass, please contact Hertz customer service at: 1-888-777-6095.

17.   Why don't I see a green light when I go through the TxTag lanes?

·        The TxTag tolling system in Texas is set up for toll tag use. The green and red lights and buzzers at the plazas you discern whether there is something wrong with your transponder or account.